Question 4: Analyze the advantages and disadvantages of the early-bird check-in process for Southwest Airlines (15 %)
Check the section of the article titled “The bottom line: profits, profits, profits”.
Questions to think about:
Why travelers cannot stop playing the game?
What happens when too many travelers use the early-bird check-in option?
What is the probability of Southwest Airlines having a problem with early-bird check-in the future?