Your report must include the following sections: 1. Marking Schema (Page 1 of this document). 2. COVER PAGE (Please refer to page 5). 3. TABLE OF CONTENTS. 4. EXECUTIVE SUMMARY: o The executive summary is an abstract that gives a broad picture of the contents of the report. o It should summarize the report as if it is the only page the reader reads; he/she will know what is in the full report. Make sure that you summarize all of the important sections of the report. o This summary shouldn’t be more than ONE page. 5. COMPANY & PRODUCT DESCRIPTION: o Give a background of the chosen company – name, location, logo, mission, and SWOT analysis. o Identify the goods and/or services the company provides. o Is this a global company? Which global operations strategy does it follow? o What is the competitive strategy that they follow? How are they achieving this competitive advantage? 6. QUALITY: o Discuss the quality standards or techniques used by the organization. How does the company define the quality of its product/service? o Does the organization have a formal quality system? How do they measure quality, any tools used? o How could the company improve their approach to quality management? o You are expected to gather information regarding company quality and then determine and analyze what TQM techniques (Continuous Improvement, Bench-marking, JIT …etc.) are used by the company. When you explain that you should support your explanation with details based on the information you gathered. 7. LAYOUT DECISIONS – INNOVATION AND IMPROVEMENT : o How does the company encourage layout innovation? o From various background reading, consider an alternative approaches to improve a chosen layout. Outline some of the tools for improvement that you would recommend as being appropriate for the selected layout in the organization and explain how they could be implemented. (USE at least 10 photos to illustrate the layout before and after improvement). 8. INVENTORY & MATERIALS REQUIREMENT: o What techniques does the company use for inventory? o You are expected to explain how the company is managing their inventory? What are the strategies, techniques, tools, or software used for that purpose? 9. CONCLUSION: o Provide your final conclusions and opinions o Workload table indicating the workload of each member. (Please refer to page 6) o It shouldn’t be more than one page 10. REFERENCES. 11. EVALUATION RUBRICS. NOTE: • The report should NOT be less than 4500 words • Attached the guideline. http://www.baskinrobbinsmea.com/en/ https://www.facebook.com/permalink.php?story_fbid=672153979591533&id=100003908114143
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MGT214 – OPERATIONS MANAGEMENT
SEMESTER 162
PROJECT INSTRUCTIONS
| OVERALL MARK |
o Presentation – (20) 5% o Report – (80) 20% |
| DUE DATE | · The due date for submitting both the presentation and the report is May 18, 2017 (Thursday- Week 14)
· 5% from overall mark will be deducted per each day of late submission. |
| PROJECT FORMAT | · The cover page should carry the following: –
o Name of the University College o Program title o Subject code and title o Name of lecturer o Name and ID of every member of your group o Date of submission
· You are required to follow the given format: o Type written o Include all Headings o Edited for typos and grammatical errors o Left and right alignment of 2 cm o 1.5 spacing o Font size – 11 o Lettering – Times New Roman o Paragraphing – 2 spaces
· The report should NOT be less than 4500 words
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| PROJECT MODE | Group work (6-7 students). |
| DUTIES | · Each member of the group Must be responsible for a part of the report and all group members should be involved in the presentation.
· The report Must contain a workload table indicating the workload of each member. (See page 6) · To ensure that work is divided equally, grading will vary depending on workload allocation. |
| Deliverables
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Project description
Working in a group of 6-7 students, select and analyze a local company’s operation management. As an operation manager you are required to select either the company’s process design OR layout strategy .Then, recommend solutions for any problem that this company is facing OR suggest improvements that can enhance the company’s performance based on OM concepts. You only need to choose one process OR one layout in one department in the company. Six main operation management topics will be covered:
- Operation Management
- Operation Strategy
- Quality Management
- Process Design
- Layout Decisions
- Inventory Management
Project Objectives
The objectives of this project are the following:
- An overview of operations management and operations strategy
- A process view of the firm and tools for analyzing processes
- A study how the manager can improve the efficiency of processes
- Expected outcomes for the future impact.
- Narrative learning experiences
- To establish proper research understanding and proper referencing style.
- To develop students’ analytical, and presentation skills.
Report Structure
Your report must include the following sections:
- Marking Schema (Page 1 of this document)
- COVER PAGE (Please refer to page 5)
- TABLE OF CONTENTS
- EXECUTIVE SUMMARY
- The executive summary is an abstract that gives a broad picture of the contents of the report.
- It should summarize the report as if it is the only page the reader reads; he/she will know what is in the full report. Make sure that you summarize all of the important sections of the report.
- This summary shouldn’t be more than ONE page.
- COMPANY & PRODUCT DESCRIPTION
- Give a background of the chosen company – name, location, logo, mission, and SWOT analysis.
- Identify the goods and/or services the company provides.
- Is this a global company? Which global operations strategy does it follow?
- What is the competitive strategy that they follow? How are they achieving this competitive advantage?
- QUALITY
- Discuss the quality standards or techniques used by the organization. How does the company define the quality of its product/service?
- Does the organization have a formal quality system? How do they measure quality, any tools used?
- How could the company improve their approach to quality management?
- You are expected to gather information regarding company quality and then determine and analyze what TQM techniques (Continuous Improvement, Bench-marking, JIT …etc.) are used by the company. When you explain that you should support your explanation with details based on the information you gathered.
- PROCESS STRATEGY
- Discuss the processes strategies within your chosen organization. From various background reading, consider an alternative approaches to improve a chosen process in the organization.
- Using various process tools, showcase the chosen process before and after improvement.
- Discuss the finding from the improvement initiative. How would you go about helping the organization to make improvements? (If you choose to analyze a process, include the process flow diagram before and after improvement).
OR
- LAYOUT DECISIONS – INNOVATION AND IMPROVEMENT
- How does the company encourage layout innovation?
- From various background reading, consider an alternative approaches to improve a chosen layout. Outline some of the tools for improvement that you would recommend as being appropriate for the selected layout in the organization and explain how they could be implemented. (If you choose to analyze the layout, use at least 10 photos to illustrate the layout before and after improvement).
- INVENTORY & MATERIALS REQUIREMENT
- What techniques does the company use for inventory?
- You are expected to explain how the company is managing their inventory? What are the strategies, techniques, tools, or software used for that purpose?
- CONCLUSION
- Provide your final conclusions and opinions
- Workload table indicating the workload of each member. (Please refer to page 6 )
- It shouldn’t be more than one page
- REFERENCES (REPORT AND PRESENTATION)
- Use APA referencing style.
- You must write all references if any. Absence of references will be considered plagiarism. Assignment suspected of plagiarism, copying or cheating will be awarded 0 marks. A plagiarism tool (Turnitin) will be used to detect any plagiarism. Re-submission will not be allowed.
- EVALUATION RUBRICS
- Both rubrics for the presentation and the report must be included in your report.
OPERATIONS MANAGEMENT
SEM162- MGT 214
Name of lecturer
| NO# | Student ID | Student Name |
| 1 | ||
| 2 | ||
| 3 | ||
| 4 | ||
| 5 | ||
| 6 | ||
| 7 |
Date of Submission
STUDENT WORKLOAD DISTRIBUTION
| NO# | Student ID | Student Name | Workload / Delivery |
| 1 | |||
| 2 | |||
| 3 | |||
| 4 | |||
| 5 | |||
| 6 | |||
| 7 |
Presentation Rubric
Project Title:
| 0-1 | 2 | 3 | 4 | |
| Communication Skills-2
Introduction |
provides an introduction that is not totally clear | provides a somewhat focused introduction and states the objective and some of the key points | provides a focused introduction that clearly states the objective and the key points | provides a focused introduction that captures the attention of the audience and clearly states the objective and the key points |
| Communication Skills-2
Organization
|
presents the material in a poorly sequenced fashion | presents the material in a somewhat sequenced fashion | presents the material in a logical sequence that audience can follow | presents the material in a logical and effective sequence that is easy for the audience to follow |
| Analyzing Solving Skill-3
Company operations management Analysis |
Shows very limited understanding by giving inappropriate explanations of: – Company’s management operations including the product/ services provided by the company, quality, and inventory management. | Shows some understanding by giving appropriate, but incomplete explanations of: – Company’s management operations including the product/ services provided by the company, quality, and inventory management. | Shows considerable understanding by giving appropriate explanations of: – Company’s management operations including the product/ services provided by the company, quality, and inventory management.
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Shows thorough understanding by giving appropriate and complete explanations of: – Company’s management operations including the product/ services provided by the company, quality, and inventory management. |
| Problem Solving Skill-3
Understanding and analyzing of the company’s process Or Layout and problem solving skills applied |
Shows very limited understanding by giving inappropriate explanations of: – the analysis of the process or layout and the improvement they suggested. | Shows some understanding by giving appropriate, but incomplete explanations of: – the analysis of the process or layout and the improvement they suggested. | Shows considerable understanding by giving appropriate explanations of: –the analysis of the process or layout and the improvement they suggested. | Shows thorough understanding by giving appropriate and complete explanations of: – the analysis of the process or layout and the improvement they suggested. |
| Communication Skills-2
Response to Questions |
Unable to answer many audience’s questions and/or is usually unable to justify the suggested improvement with reasonable analysis. | Answered and justified some audience questions and the suggested improvement with reasonable analysis. | Answered and justified most audience questions and the suggested improvement with reasonable analysis. | Answered and justified all audience questions and the suggested improvement with reasonable analysis. |
| Total |
/ 20 |
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Report Rubric
| REPORT ASSESSMENT | ||||
| Categories | Description | Total mark | Obtained Mark | Feedback |
| Information Technology skills-3
Cover Page , Table of Contents and Report Format |
· Completed with required pages. Table of contents includes Categories and page numbers. Clear, concise with logical sequence of information. Check spelling, grammar, capitalization, punctuation and sentence structure) | 4 | ||
| Communication Skills-2
Executive Summary
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· It should not start off by “In this report you are going to….” It should summarize the report
· Shouldn’t be more than one page. |
3 |
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| Analytical Skill-3
Company & Product |
· Company background: logo, mission, goals, and SWOT analysis.
· Goods and/or services provided by the company. · Global operations strategy Competitive strategy |
10 |
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| Analytical Skill-3
Quality |
· Company quality definition
Quality management techniques |
10 |
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| Analytical Skill-3
Process / Layout Strategy |
· Company process strategy
· Input and Output, Equipment Utilization, Employees, Units Movement, and Diagrams · Evaluate layout and propose improvements |
15 |
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| Problem Solving Skill-3
Recommendations And Suggestions
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· How could they solve their problems? (if any)
How could they improve their performance?
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15 |
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| Analytical Skill-3
Inventory & Materials |
· Techniques/ tools/ software used for managing company’s inventory
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10 |
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| Communication Skill-2
Conclusion |
· The conclusion is engaging and restates the findings. | 3 |
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| Ethical Skill-3
References Style |
· List of all references ,Use proper APA referencing style on separate page | 5 |
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| Communication Skill-2
Team Work Skills |
· Workload assignment and teamwork | 5 |
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| Presentation | · See the presentation Rubric | 20 | ||
| Total | /100 | |||