Benchmarking
Order Description
the research is about the volunteer first responders and part time first responders in the neighborhood and the community.
it is benchmarking between three EMS organizations from different countries based on The EMS volunteer first responders and part time first responders for :
1) ST John Ambulance (UK).
2) King County Medic One (USA).
3) Ambulance Victoria (Australia).
the study should involve ten main points which are:
1. rules and regulations implemented by each country for the above topic.
what are the sources of these regulations?
laws that protects both the volunteer first responders and the part time first responders?
laws that are in place to protect each organization?
2. Rights and responsibilities of each the volunteer first responders and part time first responders
what are the rights of each the volunteer first responders and part time first responders?
accountability process of both the volunteer and part time first responders?
the responsibilities of both of them?
3. Risk management plan
in each country there is a risk management plan , what are they and what are the steps for risk management process?
how to identify each risk, evaluate, deal with each risk and the consequences for each risk?
what are the challenges and difficulties faced by each country and how they deal with them ?
4. Performance measurement, efficiency and quality of services provided by each country
what are the Indicators that were based upon each country to measure performance for the volunteer and part time first responders?
What are Standards that have been developed to increase the quality of medical service and reduce the risk for the patient and to the highest standards to achieve the desired results?
what is the process of Performance measurement and diagnostic results and opportunities for improvement to ensure that opportunities for improvement in each country?
5. Clinical governance and scoop of practice
what is the job description for each the volunteer and part time first responders?
the scoop of practice for both in each country?
who is in charge in case if the volunteer or part time first responders want to ask about a procedure or his limitation(medical directors)?
what is the Strategy to keep up with changes and developments in medical procedures and policies to best practices at all times?
6. what are the Conditions that should be available in each volunteer and how they are chosen for the job in each country?
7. training and rehabilitation process
who’s in charge for the training and rehabilitation process?
the training program components in each country for the volunteers and part time first responders?
how many hours for training and rehabilitating to be certified and registered and licenced?
8. licencing , certification, registration process
who is in charge for certifying the volunteers ?
who’s in charge for licence and registering the volunteers in each country?
9. what is the distribution plan for each volunteers and part time first responders in the residential neighborhood in each country?
what are the factors that affected the distribution plan in each country?
10. dispatch and communication process
how to dispatch for the incident and the way to communicate with the volunteer and the part time first responders in each country?
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