CUSTOMER CARE AND ROLE OF THE OVERSEAS REPRESENTIVE

The rationale behind the research, ie why is it of interest and to whom.

The research questions

The Aim

The objectives (these must be measurable).

A short literature review that identifies the key concepts to be included and explore in your dissertation.

The methodology that you will use for your dissertation and justification for your choice of method.

A reference list of 10 key sources including academic texts, journals and website.

The ethics approval form.

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