11. (Fashion Retailing Specialism) – A STUDY ABOUT HOW CUSTOMER SERVICE CAN HELP BUILD BRAND LOYALTY
the results show that 88 out of 188 respondents are aged 18 and it is quite impossible
and the occupation really doesn’t match with the income
the questions in Ch.3 are not up to the standard as the SAMPLE I sent to you before, your questions like How do you interpret the customer oriented service?How do you interpret the customer oriented service? are kinda like an open end question, not those that respondents can answer by giving degree of agreement from 1-5
I still need the sample of questionnaire because there aren’t any clear listing of the questions in the survey, such as the brand variables in section 4.2, it doesn’t really relate to the questions in Ch.
without the raw data I can’t submit the paper bcz the SPSS data need to be submitted as appendix, this part is a MUST in the paper, if you couldn’t offer this you should have told me in the beginning but not after sending me the finished paper and told me you can’t it! otherwise I can just ask you to offer me the questionnaire and I send out the survey and collect data by myself and then you just do the analysis and conclusion
there isn’ t any analysis responding to the two hypothesis :
1) The innovation of service of a brand positively influences customer satisfaction.
2) The five elements (tangibility, responsiveness, reliability, empathy, assurance) have a positive relation with brand loyalty.
this makes a large part of Ch.4 not really relate to Ch.3, which means the analysis part is useless and not responding to the paper’s title “How customer service can help build brand loyalty”
If it’s possible I would like to re-do mainly Ch.3 and if the new writer can set up new sets of questionnaire then I’ll send out the survey by myself and after I collect the data I’ll send you the results then the writer do the SPSS and data analysis and conclusion