01 Compare and contrast efficiency and effectiveness.
10 marks
Q2 What do you understand by tall and flat organisational structures?
10 marks
Q3 Discuss different levels of strategy.
10 marks
Q4 Selective perception and filtering are two communication barriers. Suggest ways to overcome
15 marks
these communication barriers.
Section B
All questions carry equal marks
•
Attempt Q5 OR Q6
•
Q7 is compulsory
Q5 A company is updating its software application, staff members feel that improvements in
software may result in a reduction of their paid number of hours.
Discuss different ways in which the manager can overcome the resistance to improve or change.
20 marks
OR
Q6 Assess the significance of planning as a management function.
20 marks
Q7 Suggest ways to make communication effective in an organisational context.