Required Reading
Raines, S. (2013). Chapter 1: Manager know thyself. Conflict Management for Managers: Resolving Workplace, Client, and Policy Disputes.
John Wiley & Sons, Somerset, NJ [Ebrary]
Raines, S. (2013). Chapter 3: The power of negotation. Conflict Management for Managers: Resolving Workplace, Client, and Policy
Disputes. John Wiley & Sons, Somerset, NJ [Ebrary]
CASE ASSIGNMENT
For the SLP Case Assignment, apply the concepts you learned in the background materials regarding conflict and negotiation to a
situation from your own personal experiences. Carefully review the background materials regarding types of conflict, causes of
conflict, negotiation stages, and conflict management styles. It is important to first understand these comments from the background
readings before starting this assignment.
Once you have thoroughly reviewed the background materials, think of a situation in the workplace where a conflict erupted and
management had to intervene and some type of negotiation was involved. Then write a three page paper addressing the following four
questions, and make sure to cite at least one of the required background readings for each of your four answers :
Was this conflict functional or dysfunctional?
What was the cause of the conflict? Use the terms from the background materials in your answer – e.g. was the conflict a result of
interpersonal issues, a specific task involved, due to inter-organizational issues, etc.
Of the five approaches to conflict management outlined in Chapter 1 of Raines (2013) which approach was used by management to resolve
this conflict?
Did the negotiations involve integrative or distributive bargaining? What stages of negotiation did management go through, and did
these stages match the four stages discussed in Sims (2002) or the five stages discussed in the Pearson interactive tutorial?
SLP Assignment Expectations
Follow the assignment instructions closely and follow all steps listed in the instructions.
Stay focused on the precise assignment questions, don’t go off on tangents or devote a lot of space to summarizing general background
materials.
Make sure to cite readings from the background materials page. Rely primarily on the required background readings as your sources of
information.
Include both a bibliography and in-text citations.
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