Southwest Airlines

Question 1: Describe the change in Southwest Airlines’ boarding process (10 %)

Boarding prior 2007
“Cattle call”
Choice of seats
Problems
The new boarding process
Boarding groups and numbers
How are groups and numbers assigned?
Choice of seats
How is the “cattle call” problem is solved?
How the new boarding process changed the game?
Time value
Third-party websites
Early-bird check-in

READ ALSO :   communication and your job