Managing Quality and Risk: Process/procedure performance improvement
Identify a process or procedure that is performed routinely and provides an opportunity for improvement.
Using a flow chart, delineate each step of the procedure.
Set a measurable standard of excellence for this procedure. Use established standards if available, but remember to also determine what your customers’ value and expect.
Consider how to develop a plan to improve your practice to meet this standard. (This could include further reading, education, or consultation with peers.)
Briefly discuss how these steps might be accomplished:
Collect data to document your improvement in this procedure.
When successfully meet your performance standard, write up a report, reward staff. (Close the loop.)