Abu Dhabi Airport’s customer satisfaction survey

Thank you for being a part in Abu Dhabi Airport’s customer satisfaction survey. This will be gaining your thoughts and opinions in order to serve you better in the future. This survey will takes you 5-6 minutes to complete it.
1. Gender:
o Male
o Female
2. Age:
o 18-25
o 26-35
o 36-45
o 46- above
3. Nationality:
o Emiratis
o Middle East
o European
o Asian
o Others:_________
4. How often do you travel from Abu Dhabi Airport?
o First time
o Once a year
o Twice a year
o 3-5 times a year
o Other: ______
5. If you have ever contacted Abu Dhabi Airport’s customer service agent, were you satisfied with the employee’s service?
o Very satisfied
o Somewhat satisfied
o Strongly dissatisfied
o Somewhat dissatisfied
o Neither satisfied nor dissatisfied

6. What would you pick as your priority in Abu Dhabi Airports?
o Customer Service
o Price of products
o Quality of the service
o Cleanness
o Appearance of the Airport
7. Which of the following word would you use to describe Abu Dhabi Airports of their quality service?
o Reliable
o High quality
o Unique
o Poor quality
o Unreliable
8. How well does Abu Dhabi Airport’s quality customer service meet your needs?
o Extremely well
o Very well
o Somewhat well
o Not so well
o Not at all well
9. How would you rate the quality of customer service in Abu Dhabi Airports?
o Very high quality
o High quality
o Neither high nor low quality
o Low quality
o Very low quality
10. How would you rate the response of the customer service agents?
o Excellent
o Above average
o Average
o Below average
o Poor

11. How responsive have Abu Dhabi Airports been to your questions or concerns about their quality customer service?
o Extremely responsive
o Somewhat responsive
o Not so responsive
o Not applicable
12. Are you satisfied with Abu Dhabi Airport’s in the quality of customer service?
o Very satisfied
o Somewhat satisfied
o Strongly dissatisfied
o Somewhat Dissatisfied
o Neither satisfied nor dissatisfied
13. How likely is it that you would recommend traveling throw Abu Dhabi Airport to a friends or colleagues?
o Extremely likely
o Very likely
o Somewhat likely
o Not so likely
o Not At all likely