Build a Balanced Scorecard for the unit of the organization for which you work, or have worked. Unless you are in senior management, focus on the unit with which you are most familiar rather than the organization as a whole. Identify the strategic objectives of the entire organization and the secondary objectives for the unit. Develop three specific objectives within each of the four perspectives for the unit. Each objective should have at least one quantified target metric associated with it.
Metrics
Develop three specific objectives within each of the four perspectives for the unit. Each objective should have at least one quantified target metric associated with it.So your table should contain 4 perspectives, each with 3 specific objectives, and a target value of the metric for each objective.
If you would like to see a sample table of metrics, here is one example:
Perspective
Objective
Metric
Target Value
Financial
Revenue Growth
Operating Profit Growth
Short-term Solvency
Long-term Solvency
Annual Rate of Growth
% EBIT/Sales
Current Ratio
Long-term Debt/Equity
> 6%
> 7%
> 2.0
Customer
Increase Number of Customers
Maintaining Transaction Size
Improve Customer Satisfaction
Annual rate of Customers Increase
Average Transaction Size
Median Score: Customer Survey
> 5%
> $600
> 90%
Internal
Product Improvement
Ratio of New to Old Products
Maintain Market Share
% R&D Expense to Revenue
Ratio of New to Old Products
Market Share %
> 4%
> 8%
> 24%
Learning
Employee Training
Employee Turnover
Employee Compensation
Annual Hours of Employee Training
Employee Turnover
Average Compensation
> 30,000
> $38,000