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DQ 1 : Setting
goals can be effective motivation. What might a manager and employee do to make
goal setting effective? How might an employee effectively discuss goal setting
with his or her manager?
DQ 2
You are a
manager of a 5-member customer service team. Two members of the team are new
stars, and the other three members are average workers. The two- star team
members are competitive, and their competition creates friction within your
team. As a manager, what is your role in resolving this conflict? What might
you do to respond to this conflict? Why?

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