This assignment is worth 40% of total module mark
Individual Report: Investigate and critically examine the Quality Management processes and procedures of an organisation of your choice.
1. Describe the organisation, its background, and the industry sector that it operates within. (300 words)
2. With reference to Quality Management literature, theories and models identify and analyse the type of Quality Management tools and techniques used. (1000 words)
3. Using evidence gathered from academic and empirical sources: Analyse application of the tools and techniques identified above and their impact on the performance of the organisation. (500 words).
4. Make recommendations for how the organisation could manage Quality more successfully in future. (200 words).
Requirements
• The word limit for this assignment is 2000 words.
• The assignment must be double line spaced.
• Students are required to use the APA 6th method of referencing
• A minimum of ten references, at least six of which should be from credible academic texts or journals.
Learning outcomes addressed
Knowledge outcome:
1The of the most appropriate process and quality improvement models & frameworks, tools & techniques and principles in contemporary enterprises;
Ability outcomes:
4. Diagnose quality problems that impact on customer service and cost;
5. Analyse data in order to establish root cause;
6. Generate improvement ideas, research alternatives;
7. Present justified recommendations.
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