Watch the video clips below on delivering bad news. Based on what you learned in Chapter 11, what concepts could have been leveraged and
how could these messages have been delivered more appropriately? What emotions were tapped into? Were these messages direct or indirect?
Address each question in its entirety and provide an example of how the message could have been delivered in each video.
Breaking bad news .. greys anatomy
YouTube URL: http://www.youtube.com/watch?v=eEZOlmAdY4c
Dr. Isaac Cross, a surgical intern at Grey Sloan Memorial Hospital, delivers bad news to a family member — The introduction to what the
Chief calls the 4Ls (Location, language, body language, and leave)..
How to Deliver Bad News at Work
YouTube URL: http://www.youtube.com/watch?v=z6pRXVbhlJk
Awkward Performance Review
YouTube URL: http://www.youtube.com/watch?v=gdp4sPviV74
These videos are a little over the top but drives home the point of the importance delivery and confidentiality.
Comment on two (2) peer posts and provide insight into why you do or do not agree with their perspective.