TASK
You currently work as a customer service officer in a busy customer service department. At the moment the company is looking to recruit a Department Manager who can effectively run the department in order to improve the customer satisfaction by 15% by the end of 2014. As part of the selection process, the candidates should demonstrate their ability to work in a team. Therefore you were asked to answer the following questions:
3.1 Assess the benefits of team working for the above mentioned organisation, AC 3.1.
3.2. Discuss how working in a team as a leader would differ from working as a team member. Your answer should include working towards specific goals, dealing with any conflict or difficult situations.
3.3. Suggest how you will review the effectiveness of the team in achieving the above goal. AC 3.3.
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