Business and Operations Management

Business and Operations Management

an analysis of the LensCrafter s

1.Evaluate LensCrafters operations strategy and explain how the organization seeks to gain a competitive advantage
in terms of sustainability.

2.Analyze how operation management activities affect the customer experience. Select two(2) operation management
challenges and providethe solutions for confronting them.

3.Examine LensCrafters value chain and evaluate its effectiveness to operations in terms of quality, value creation
and customer satisfaction.

4.Determine the different types of performance measurements that can be used to measure LensCrafters service-
delivery system design.Selectat least two (2) types that can be appliedand provide justifications fortheselection
.
5.Examine the different types of technologies applied to LensCraftersservice operations and evaluate how the
technologies strengthen the value chain.