Business Management
With reference to real life examples, consider the use of performance targets in the management of organisations.
Leo McCann, Edward Granter, John Hassard and Paula Hyde (2015) “”You can’t do both: Something will give”: Limitations of the targets culture in managing UK health care workforces.” Human Resource Management.
Carter, N., Klein R. and Day, P. (1992) How Organisations Measure Success. London: Routledge.
Commission for Healthcare Audit and Inspection (HCC) (2009) Investigation into Mid Staffordshire NHS Foundation Trust. [Available online]
Edwards, P. and Wajcman, J. (2005) The Politics of Working Life. Oxford: Oxford.
Greiling, D. (2006) ‘Performance measurement: a remedy for increasing the efficiency of public services?’ International Journal of Productivity and Performance Management 55: 6, pp. 448-465.
Hood, C. (2006) ‘Gaming in Targetworld: The Targets Approach to Managing British Public Services,’ Public Administration Review July/August 2006, pp. 515 – 521.
Lynch, J. (2004) ‘Foucault on Targets,’ Journal of Health Organization and Management 18:2, pp. 128-135.
Noon, M. and Blyton, P. (2006) The Realities of Work. London: Palgrave.
Ordonez, L. D., M. E. Schweitzer, A. D. Galinsky and M. H. Bazerman (2009) ‘Goals Gone Wild: The Systematic Side Effects of Overprescribing Goal Setting,’ Academy of Management Perspectives Feb 2009, pp. 6 – 16. [Also available as a working paper]
Townley, B., J. Cooper and L. Oakes (2003) ‘Performance Measures and the Rationalization of Organizations,’ Organization Studies 24: 7, pp. 1045-1071.