Business Process Analysis

Textbook:

Swink, M. & Melnyk, S. & Cooper, M. & Hartley, J. (2011). Managing Operations: Across the supply chain. (1st ed). McGraw Hill: New York

There are real problems in businesses and our lives. Review Jan McGonigal’s plan to have us learn how to play games to save the world. Come up with some specific process improvements, games or ways to help improve your life and or your organization. Apply the ideas of game, structure design and quality. Feel free to discuss something that is causing you difficulty in your life (like not being able to pay off your Master Card, or lose that last ten pounds). Apply process, structure, design, intent and quality to your life to come up with an “epic win.”

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