Case Study Management Class
This assignment will require you to reflect on the information in Unit 1 (chapters 1-5). You will read the case study identified below and answer the questions that follow. You will be graded on your ability tocompletely answer ALL of the assignment questions, while citing relevant material from class and/or the text within the required length. Be aware that you will be submitting the paper electronically through the MyGateway assignment link.
Read Case 8: The Regency Grand Hotel, (pg. 464 – in the Additional Cases section at the end of your textbook).
Reflecting on the materials we have covered so far, answer the following questions. Your answers should be in paragraph format (essentially an essay answer to each question) but can be numbered by question.
1. Use the MARS model to describe the employees’ behavior after John Becker took over as general manager at the Regency Grand Hotel. Explain which portions of the model (role perceptions, motivation, situational factors, etc.) may have changed and led to the different behavioral outcomes.
2. Would you recommend the implementation of an MBTI personality test in this organization? If no, explain why not and discuss the negative consequences you think might occur. If yes, explain how the test should be used (selection? development?) and provide support for your decision.
3. Explain the role of Cultural Values in the outcomes experienced by John Becker. Explain the difference between the culture and the tactics used by Becker. Be sure to consider at least two of the five cross-cultural values.
4. Discuss how the actions taken by Becker could potentially affect employee job satisfaction, commitment, and stress. What suggestions you would make to Becker to counteract his initial actions and why?
5. How could Becker use goal setting and feedback to maintain his goal of employee empowerment and eliminate the issues that have come up at The Regency Grand? Discuss specific actions he should take, and provide support for why you believe they might work.
6. Choose two of the above points and discuss how they can apply to experiences you’ve had in an organizational setting (work, school, etc.).
Other requirements:
• Minimum of 3 pages and a maximum of 6 pages, typed, double-spaced, using 1-inch margins and 12-point Times New Roman font. Reference page is required but doesn’t count in page count.
• You must turn in your paper online through the assignment created in MyGateway within the due date and grace period deadline. No hard-copy (paper) papers will be accepted.
• Be sure to proofread and check spelling, grammar, and flow. Use the Writing Center – they can help (and you already pay for it)!
• DID YOU ANSWER ALL PARTS OF THE QUESTIONS?DID YOU CHECK?
TURN TO THE NEXT PAGE
• Definitions
I want to know that you fully understand the terms that you use, and so I ask that you give short definitions for proper OB terms that we’ve covered in class. Here’s an example (fyi, that’s an APA style citation):
Counterproductive work behaviors (CWBs) are behaviors that employees enact that can cause harm to the organization (McShane& Von Glinow, 2015) and we can see examples of these and the effects they had in this case by…
The definition needs to show that you understand what the concept is, but does not need to be long unless you want it to be.
• References/Citations
This assignment asks you to reference class materials (lectures and text) in your answers. To avoid plagiarism, when you use information that didn’t come for your own head you need to acknowledge the source in your writing and on a final References or Works Cited page. This page will not count towards your final page count. You are free to use the citation style you are most familiar with (e.g., APA, MLA, Chicago), but you need to use it correctly.
o Check the MyGateway class discussion board for resources on styles
o Feel free to ask me if you have questions about APA