Week Three Learning Outcomes
This week students will:
Analyze the effects of the climate in a conflict situation.
Develop strategies for managing the climate in a conflict situation.
Assess how stress and anger affect conflicts.
Create an outline for the Final Paper.
Overview
Assignment
Due Date
Format
Grading Percent
Discussion 1: Conflict Climate Day 3
(1st post) Discussion
3
Discussion 2: Stress and Anger Day 3
(1st post) Discussion
3
Assignment: Final Paper Outline
Day 7 Written Assignment
10
Readings
In order to successfully complete this week’s assignments, read the following chapters from the text, Managing Conflict through
Communication:
Chapter 6 – Managing the Conflict Climate
Chapter 8 – Managing Stress and Anger
In order to successfully complete this week’s assignments, read the following article from ProQuest:
Cooper, C., Gilboa, S., Shiron, A., & Yitzhak, F. (2008). A meta-analysis of work demand stressors and job performance:
Examining main and moderating effects. Personnel Psychology, 61( 2), 227. doi: 1490088871
Discussions
To participate in the following discussions, go to this week’s Discussion link in the left navigation.
Conflict Climate
The conflict climate is the psychological atmosphere the individuals perceive. This climate can be harmful or nurturing. Share an
example of a situation in which abuse of power, competition, distrust, or defensive behavior created a harmful climate in a conflict
situation. Identify the behaviors that created this environment. What behaviors would change this into a nurturing climate?
Your initial response should be 250 – 300 words and must be posted by Thursday, Day 3. Respond to at least two of your classmates’
postings with a substantial response by Monday, Day 7.
Stress and Anger
Explain how stress and anger affect the communication in conflict resolution situations? Are stress and anger necessary in
conflict resolution, or are they solely impediments to solving problems? What affect have stress and anger played in your professional
conflict resolutions experiences?
Your initial post should be at least 250-300 words in length. Support your claims with examples from required material(s) and/or
other scholarly resources, and properly cite any references. Respond to at least two of your classmates’ posts by Day 7.
Assignment
To complete the following assignment, go to this week’s Assignment link in the left navigation.
Final Paper Outline
Final Paper assignment instructions at the end.
Read the assignment instructions for the Final Paper. Next, develop a formal outline for your Final Paper writing in full sentences
(12 point font, Times New Roman font, double spaced). The outline must contain an introduction section with thesis statement, a body
section that identifies the five conflict topics that you will use in your Final Paper and includes supporting material for each topic,
and a conclusion section which reinforces the thesis statement established in the introduction. Be sure to include a bibliography with
at least two of the sources that you will use for your Final Paper. Please make sure that the sources that you use are listed in the
APA format.
Cite your sources in the outline and on the reference page. For information regarding APA samples and tutorials, visit the Ashford
Writing Center.
Carefully review the Grading Rubric for the criteria that will be used to evaluate your assignment.
Final Paper
Focus of the Final Paper
This course focuses on identifying types of conflicts and resolving conflicts through effective communication techniques. Your
Final Paper will be an eight-to ten-page paper (excluding the APA title and reference pages) that will showcase what you learned about
conflict and conflict resolution.
Identify a recent interpersonal, group, or organizational conflict that you were involved in and was later resolved. Select five
of the topics listed below and discuss how they apply to your chosen conflict. You must use a minimum of five resources to help
support your discussion of these topics. Be sure to focus on communication techniques that were used during the conflict management
process. Argue whether the resolution to this conflict was a “best practices” approach to resolving this conflict.
Your paper must include an introduction paragraph that provides a high-level overview of your paper. In addition, your paper must
include a strong conclusion paragraph that brings together the topics discussed. Remember not to introduce any new topics in your
conclusion.
Conflict Topics for the Final Paper (select five)
Why does conflict occur?
Conflict management
The positive and negative effects of conflict
Role of personality types in conflict management
Communication techniques
Ethics and workplace conflicts
Climate in a conflict situation
Stress and anger
Facework
Forgiveness
Mediation and arbitration
Writing the Final Paper
The Final Paper:
Must be eight to ten double-spaced pages in length and formatted according to APA style as outlined in the APA checklist in the
Ashford Writing Center.
Must include a title page with the following:
Title of paper
Student’s name
Course name and number
Instructor’s name
Date submitted
Must begin with an introductory paragraph that has a succinct thesis statement.
Must address the topic of the paper with critical thought.
Must end with a conclusion that reaffirms your thesis.
Must use at least five scholarly resources, including a minimum of two from the Ashford University Library.
Must document all sources in APA style, as outlined in the Common APA Citations page in the Ashford Writing Center.
Must include a separate reference page, formatted according to APA style as outlined in the Ashford Writing Center.
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