The nature of case studies is to demonstrate your ability to determine the problems, to use your knowledge to analyze those
issues, and to devise strategies to solve the problems.
Case Studies Guidelines
Introduction: Provide an introduction into the role of communication in teams and critical thinking. Include why this analysis
is important to the study of organizational communication.
Summary: Summarize the background of the case. Provide specifics of the important elements to analyze.
Communication Problems: Clearly state at least three of the communication problems in the case study scenario. Use the
material in the text to support.
Analysis: analyze the problem and include each of these elements:
How did the group develop initiatives that differed so much from President Brittle’s expectations?
What steps could President Brittle have taken to avoid groupthink in the team members? Why is avoiding groupthink important?
What does this situation tell you about benefits and challenges of encouraging employee participation in decision making?
Knowing what you know about systems, teams, networks, and organizing, how would you approach the problem of designing a
strategic initiative for the university presented in the article?
What or who has caused the breakdown of communication and what are the effects? (Target the problem)
Why does the communication problem exist? (A cause and effect argument)
What patterns of communication would you encourage?
Based on your reading about teams, what would you advise the president to do now? Why?
Use the class text to support your analysis.
Use a personal experience that applies to the problems of this case to demonstrate your understanding and application of
course information.
Solutions/ Recommendations: Present solutions to the communication problems. Include each of the following elements:
What steps need to be taken to improve communication in this organization?
How can these steps fit into the present organizational structure, or what incremental steps need to be initiated? Do rules
and regulations need to be changed, enforced, or modified?
What training of managers/employees is needed?
What processes need to be in place to change current attitudes and practices?
How should the organization begin the implementation of the recommendations?
Detail how your suggestions would have clarified/eliminated the current situation if they had been in place.
Use the class text to support your analysis.
Conclusion: add an overall conclusion and wrap up/ final thoughts.
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