Building Team Performance has been aligned against the following unit of competency from the Business ServicesTraining Package:
BSBWOR502 Lead and manage team effectiveness
1. Establish team performance plan
2. Develop and facilitate team cohesion
3. Facilitate teamwork
4. Liaise with stakeholders
Assessment Process
The assessment is designed to help you gather evidence of your competence against the requirements of the unit of competency (as outlined above) while applying your learning in the workplace. Your evidence may take a variety of forms and must be:
• authentic – your own work
• valid – related to the competency
• reliable – shows that you meet the requirements over time
• current – recent proof of your skills and knowledge.
The recommended timeframe for completing your assessment is within six weeksof undertaking training. Please advise if you anticipate needing more time so that your records can be updated.
Use this assessment kit to complete your responses to the assessment, attaching additional evidence and documentation as appropriate. Please ensure all additional documents are clearly labelled so that your assessor understands the relevance to specific parts of the assessment.
Once submitted, your assessment will be marked and feedback returned to you. If further work is required for a successful result, you will be given the opportunity to resubmit your work. Upon successful completion and being deemed competent, you will be eligible for a Statement of Attainment.
Progress Checklist
Complete? Item
Read the assessment information, particularly the competency being assessed
Complete the cover sheet
Plan your supervisor/manager support communications
Complete the tasks
Have your third party report completed
Compile your complete submission, ensuring that all additional documents and attachments are appropriately labelled
Complete your feedback on the assessment process
Submit your assessment by following the instructions at http://aim.com.au/training/assessment-upload
Participant Details
Cover Sheet
Program title: Building Team Performance
Unit of competency: BSBWOR502Lead and manage team effectiveness
Program date:
Name: Email:
Telephone: Mobile:
Organisation:
A brief description of your organisation:
A brief description of your team/department:
A brief description of your role:
Declaration:
o I have read and understand the information contained within the Student Handbook
o All responses and evidence submitted here are my own work and contain no material written by another person, except where due reference is made
o I understand that the Australian Institute of Management Education and Training will retain information relating to my assessment and not disclose it to third parties without my permission, with the exception of my employer on request (where my employer is financing my course) and AIM service providers (such as myassessor) acting in confidence on my behalf.
Signed: Date: / /
Supervisor/Manager Support and Communication
Having the support of your supervisor/manager will assist you in completing your assessment and applying your learning back into the workplace.
Communication with your Supervisor/Manager Participant Comment Supervisor/Manager Comment
Review your experience of the training
Discuss the assessment requirements and its applicability to the workplace
Identify the resources and support needed to complete the assessment
Agree a plan of action for successful completion within the timeframes
Discuss your satisfaction with the training and assessment process
Participant Feedback on Assessment Process
AIM appreciates your thoughts and opinions that allow continuous improvements to be made. Please complete the questions below, expanding with explanation wherever possible, after you have completed the assessment.
https://www.surveymonkey.com/s/feedbackonassessment
Assessment Requirements
Tasks
• Acknowledge any information you have used (websites, books etc.) by referencing the original source
• Provide examples and evidence of what you are saying, attach additional documents and work samples where appropriate to demonstrate your competency
Task 1
Explain what you do (or could do) to create an effective team environment in your workplace context.
Include how you:
• consult with team members to seek input and clarify objectives
• support the team in meeting performance outcomes
• encourage participation in team activities
• provide feedback to recognise contributions and identify issues or concerns
Address issues of underperformance or conflict within the team.
Task 2
• Describe the challenges that exist when trying to gain group consensus on a decision.
• Outline the steps you would take to resolve a conflict between team members. How could obtaining stakeholder input from outside the team help or hinder this process?
• Explain how group dynamics could impact upon the success of conflict resolution strategies.
Task 3
Describe the benefits and challenges of using coaching and mentoring to guide the development of team members. Illustrate your response with an example of a coaching situation you have been involved in (or observed).
Task 4
a. Outline how you could track your team’s progress towards achieving performance outcomes, and why you might do this.
b. Team members are more productive when they know their work is being monitored. Do you agree or disagree? Explain your answer, using examples if possible.
Task 5
Write a report that analyses how well your organisation organises, monitors and reports on the effectiveness of teams.
Consider such areas as the establishment of performance plans, clarification of roles and responsibilities, provision of feedback and encouragement, emphasis on team building and individual staff development, corrective action taken to resolve issues etc.
Your report must:
• describe the current processes
• give examples of the impact these processes have had on work operations
• suggest feasible improvements that could be implemented.
Third Party Report
• AIM is seeking evidence to support a judgement about the participant’s competence from people who work closely with them
• Please familiarise yourself with this assessment, in particular the ‘Competency Being Assessed’ before responding to the below
ParticipantName:
Unit of competency: BSBWOR502Lead and manage team effectiveness
Supervisor/Manager
Name:
Contact Details:
Length of time working with the participant:
How closely you work with the participant:
Your experience in the area being assessed:
Does the participant confidently and competently… Yes Development Needed
1. Communicates effectively to resolve issues and gain consensus among team members
Comment/Evidence:
2. Displays skills in planning and organising to develop and maintain a focus on achieving work outcomes
Comment/Evidence:
3. Encourages teamwork and facilitates an environment of trust
Comment/Evidence:
4. Engages with stakeholders to obtain advice from outside the work team
Comment/Evidence:
5. Provides coaching and mentoring support to guide the development of team members
Comment/Evidence:
General Comments: