Creating a Flowchart
•Create a simple flowchart of the activity you selected. (Review the Sample Workflow of Answering a Telephone in an Office document found in this week’s Learning Resources for an example.)
•Next, in your paper: ◦Explain the process you have diagrammed.
◦For each step or decision point in the process, identify the following: ◾Who does this step? (It can be several people.)
◾What technology is used?
◾What policies and rules are involved in determining how, when, why, or where the step is executed?
◾What information is needed for the execution of this step?
◦Describe the metric that is currently used to measure the soundness of the workflow. Is it effective?
◦Describe any areas where improvements could occur and propose changes that could bring about these improvements in the workflow.
◦Summarize why it is important to be aware of the flow of an activity.