Designing, Implementing and Improving Processes
Assessment Title: Assessment 2 – Individual Project (Part 1) – Report
Weighting: 30%
Total Marks: 30
Due Date: TBA
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Assessment Description
GB560 Assessment 2: Individual Project (Part 1) – 2 Sections
Weighting: 30%
Length: 2500 words
Due: SUNDAY 6 SEP by 8am – Submitted through Turnitin
Description:
During the next ten (12) weeks, you will complete two individual projects which, when combined, will make up a business process change document.
Note that you will need to obtain sources of information that are specific to the organisation selected and the industry within which it operates. This assignment (Part 1) should be no more than 2500 words in length. It should answer each question, be succinct, provide diagrams as required and demonstrate that you understand the content and application of the subject material.
Instructions
For this individual project, you are required to select a company or organisation that you are already familiar with or a prominent Australian company that through your research you will develop familiarity. Examples of such companies are:
• BHP Billiton • Brambles • Commonwealth Bank of Australia • National Australia Bank • News Corporation • Qantas • RIO Tinto • Telstra • Wesfarmers • Westfield • Westpac • Woolworths
Other organisations such as health services, public service departments or legal firms may also be selected but in any event you must gain approval from your lecturer regarding the suitability of the organisation selected.
The individual project should use language and style that would be appropriate for presentation to your peers and managers. Ensure that you provide diagrams when required. Keep them simple and clear. Ensure you fully support all your answers, and provide citations and references (in Harvard format) for all sources used to create your answers.
Section 1 (15 marks – word limit: 1000–1250 words)
Complete the assigned readings and conduct your own research (using the internet or the Kaplan Library) to identify an organisation for analysis for your business process change document.
1. A contents page for your report.
2. A brief introduction that outlines the purpose of the report.
3. Provide the name of the organisation you have selected, describe the organisation’s size and summarise the primary mission of the organisation. Do not simply copy from the organisation’s web site or annual report.
4. From your research of the organisation, identify a single business process change that the organisation may need to (or could) contemplate and undertake in the coming year. This change may be necessitated in response to new technologies, internal re-structuring, a benchmarking exercise, economic issues or changes in the marketplace/ industry.
5. Using the Capability Maturing Model (CMM) briefly outline what changes will need to be undertaken at each of the five stages.
6. Evaluate Porter’s three-phase process for defining a company strategy in relation to your chosen organisation.
7. Create a simple chart of the recommended change and address the issues in each phase for your organisation.
Section 2 (15 marks – word limit: 1000–1250 words)
In this section you will create two process diagrams.
The websites and links below provide general instructions and visuals on how to use MS Word to create your process change diagram. Their use is not mandatory and they are only suggestions. You may wish to research other ways to prepare process diagrams and equivalents exist for Mac users.
1. https://support.office.com/en-ca/article/Create-a-SmartArt-graphic-fac94c93-500b-4a0a-97af-124040594842
2. http://www.gcflearnfree.org/word2013/28
3. http://www.smartdraw.com/articles/flowchart/using-flowcharts-in-office.htm
4. http://www.wikihow.com/Use-SmartArt-in-Microsoft-Office-2007
1. Prepare two (2) general process diagrams for the business process change you identified for Question 4 in Section 1. Create a diagram of the steps currently taken by the organisation for the process. Create a diagram of any adaptations to the process steps after the change process is approved.
2. Evaluate the importance (value) of the existing and future diagrams, and explain how they assist the organisation to determine the validity of the suggested change.
Note. You are not required to provide a conclusion or recommendations since the next assessment will be a continuation of this one.
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