difference between hard and soft change, difficulties and messes

Think about how become aware that change is needed and make sense of this need. Have you experienced this at work? Can you think of any circumstances, which have caused a change?
Reflect on the difference between hard and soft change, difficulties and messes. Did you appreciate this difference before the session? Can you think of any instances from your when these types of change were confused? What happened?

Reflect on different methods of dealing with hard and soft change. Do they make sense, could they help organization?
Why is cultural change so difficult? (Cultural Web)