Disney ITIL
Case Study 1: Disney’s lTlL® Journey
Due Week 8 and worth 70 points
The information Technology Infrastructure Library (ITIL) is a set of concepts and techniques for managing
lT infrastructure, development, and operations. lTlL offers eight sets of management procedures: service
delivery, service support, service management, iCT infrastructure management, software asset
management, business perspective, security management, and apglication management. Disney began
adopting lTlL best practices in the mid-20003. Read “Disney’s lTlL Journey”, located at http://wwwbest-
management-practice.com/gempdf/disney itil iourneypdf.
Write a two to four (2-4) page paper in which you:
1. Describe the reasons for Disney’s adoption of lTlL,
2. Examine the results that were attained by Disney.
3. Compare and contrast lTlL, Committee of Sponsoring Organizations of the Treadway
Commission (COSO), and Control Objectives for information and Related Technology (COBlT)
frameworks with regard to whether Disney would have attained the same results with the COSO
or COBIT framework.
4. Examine how Disney implemented auditing and compliance in its enterprise architecture.
5. Use at least three (3) quality resources in this assignment. Note: Wikipedia and similar Websites
do not qualify as quality resources.
Your assignment must follow these formatting requirements:
0 Be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all
sides; citations and references must follow APA or school-specific format. Check with your
professor for any additional instructions.
0 Include a cover page containing the title of the assignment, the student’s name, the professor’s
name, the course title, and the date. The cover page and the reference page are not included in
the required assignment page length.
The specific course learning outcomes associated with this assignment are:
Explain the role of audit and compliance in enterprise architecture.
0 Demonstrate an understanding of the integration of enterprise systems with inter-organizational
partners.
0 Use technology and information resources to research issues in enterprise architecture.
Write clearly and concisely about enterprise architecture topics using proper writing mechanics
and technical style conventions.