In 1985, UPS had 100 corporate IT staff and its IT budget was US$75 million; by 1997, this had grown to 4,000 employees after spending US$11 billion. What motivated UPS to spend more on IT?
In 1985, UPS had 100 corporate IT staff and its IT budget was US$75 million; by 1997, this had grown to 4,000 employees after spending US$11 billion. What motivated UPS to spend more on IT?
Discuss.
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