Using Western Kentucky University as the service, define the core product and then identify and categorize all the supplementary elements of the
Flower of Service framework presented in Chapter 4 of your textbook. Provide two examples of each supplementary element.
In addition, identify the delivery process for the core product and each supplementary element which will be one or more of the following three
options: customer goes to service provider, provider goes to customer, delivery occurs remotely (internet, email, phone, etc).
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