1.Which of the following attributes best describes someone with good emotional intelligence? manipulative conceited perceptive productiveThe best predictor of effectiveness and life success is your IQ level EQ level (emotional intelligence) SAT scores and college G.P.A. your weight
2.__________ refers to the fact that individuals working together can achieve more than the sum of their individual accomplishments. interdependence independence dependence co-dependenc3.Which of the following is not a barrier to a win-win mindset? anger deposits in the emotional bank account lack of cooperation competition
4.What do you need to do to keep a positive balance in the emotional bank account you have with a significant other? Pay attention to the little things. Keep your promises. Give expensive gifts. a. & b.
5.Stepping into the shoes of the other leads to bunions confusion a loss of your own identity
6.Tony has a very short fuse. He gets angry over trivial matters and is prone to getting enraged very easily. Which of these coping mechanisms should he try first? a cooling down period cognitive restructuring physical exercise eating ice cream0.5 points
7.Hard driving, compulsive, impatient, achievement oriented individuals are referred to as having a Type B personality a Type A personality a Q II personality a Q I personality8.According to your textbook, forgiveness is important because it is not right to judge anyone else anger and resentment hurt your fellow human beings anger and resentment have a damaging effect on you you should forgive so that you will be forgiven9.Emotional hijacking can lead to rage reactions road rage irrational behavior all of the above
10.Which of the following statements is true regarding effective listening? Listening just involves being quiet. Listening is automatic and occurs passively. It is very possible to hear what someone is saying without really listening. Most college students listen very attentively in class
11.Empathic listening involves putting yourself in the shoes of the other feeling sorry for those less fortunate than you being quiet while the speaker is telling you his troubles knowing that actions speak louder than words
12.Reflective or active listening involves ________________ what you have heard the speaker say to convey that you have understood. paraphrasing paralanguaging parroting mocking
13.When a person crosses her arms over her body during a tense or hostile interaction, this is termed arms akimbo frozen arm stance nonverbal layering body armoring
14.A speaker is said to be giving double messages when verbal and non-verbal behaviors are consistent verbal and non-verbal behaviors don’t match the speaker repeats things twice the speaker tells you two different secrets
15.“Advising” is a block to listening wherein you focus on finding the solution at the expense of listening interrupt needlessly and frequently judge things as good or bad only listen to what you want to hear
16.________________ is the term given to how you say what you say. paralanguage pseudo-language verbal behavior double messages
17.Pathos refers to when you feel pathetic the opposite of Ethos your empathic side misplaced Logos
18.When asserting yourself, it is important to use you statements I statements finger pointing sarcasm
19.When a minimal assertive response on your part fails to get the desired results, you would be advised to switch to aggressiveness escalating assertion an ultimatum extortion
20.Good conversationalists talk extensively give compliments as often as possible, even if insincere show an interest in the other person talk slowly
21.__________ exists when you have frequent contact with someone by virtue of living or working nearby. rapport interdependence propinquity synchronicity
22.Adults with an __________ attachment style become obsessive when in love and expect rejection at every turn. secure anxious ambivalent avoidant
23.The three components of Sternberg’s Triangle theory of Love include intimacy, passion & commitment intimacy, passion & common interests attachment, passion & conversation attachment, sex & commitment
24.Men and women have different communication styles because for men testosterone tends to influence language expression, while for women estrogen does not directly influence language men and women have grown up in different sociolinguistic subcultures and have learned different communication rules and assumptions men are genetically superior to women in language ability most men have suffered subtle brain damage by the time they reach adulthood from sports injuries which inhibits language usage25.A type of self sacrificing caring for others is referred to as consummate love fatuous love agape love philo love
26.Downsizing in companies is an organizational change that means fewer people are working there doing more with less cross-training employees to do additional work all of the above
27.he baby boomers group mostly values family money personal gratification all of the above
28.Outsourcing can affect many Americans regarding levels and type of education needed for the future employment patterns economic security all of the above
29.Leaders show concern for people policies and procedures efficiency and structure task accomplishment
30.If your boss thinks he or she must closely supervise your work and push you, the perspective of your boss according to McGregor is Theory Y Theory X Theory W Theory Q
31.Gender differences in leadership in government and corporate settings show men and women are represented equally few women hold company head positions men are better suited for the work of large organizations competitive, aggressive leaders are best in global interdependence
32. Leadership that engages others such that leaders and followers elevate each other in motivation and morality is called domination leadership transformational leadership short range planning power leadership
33.Performance evaluations are used for promotion retention termination All of the above
34.Seligman says of a strength that strengths can be developed you either have it or you don’t building strengths and using them is about reactive choices strengths are not moral phenomena
35.After you have finished your self assessment, the next step is to write a resume pick one career and research it find information about career families that fit with who you are sign up for an internship in a career of your interest
36.Writing down your thoughts can help you discover your own ideas enhance your self awareness expose your patterns in life all of the above
37.One of the best ways to get a sense of how others see you is to take a personality inventory ask them how they see you go on-line for surveys visit a career center
38.The single most important factor in being selected for employment is your resume your cover letter your interview your education
39.Having a clear goal gives you direction helps you keep focus directs your motivation all of the above
40.You can find out about your personality by using personality assessment instruments asking those who know you well to provide feedback reviewing performance evaluations of your work all of the above
41.A need for achievement can help a person make a lot of friends accomplish a lot be a leader be a nurturing person
42.Which of the following represents the correct order of needs in Maslow’s hierarchy from low to high? safety, esteem, belonging, biological, self-actualization esteem, safety, biological, belonging, self-actualization biological, belonging, safety, esteem, self-actualization biological, safety, belonging, esteem, self-actualization
43.Goleman’s concept of emotional intelligence is most like which of Gardner’s types of intelligence? linguistic musical bodily kinesthetic interpersonal44.Events or situations in the environment can serve as a __________ for a specific intense emotional response. reaction motivator reminder trigger
45.Focusing on strengths can increase obsession with self conflict in the workplace hope, well-being, and confidence all of the above
46.Motivation that comes from within the person is referred to as intrinsic motivation. extrinsic motivation. personal motivation. pseudo motivation.
47.In today’s workplace it is important to remember that you must be most concerned about keeping __________ marketable. the organization yourself your product the service you company provides
48.A job is something we do for a paycheck we do not aspire to do all our lives we need little education or training for all of the above
49. During a negotiation, if the other party is being very agreeable and cooperative, the time is ripe to present them with a memorandum of agreement a letter of intent an ultimatum a yesable proposal