Read A Usability Analysis of Company Websites by James J. Cappel and Zhenyu Huang and provide your thoughts on the following
questions.
(article is attached as a file)
What kind of research does this paper represent? See “Uses of Social Research” in the text.
Scan Table 1 (“Website Design Problems”) and discuss your personal experience with one or more of these problems on a web
site.
What do you think of the authors’ discussion of the study results? Do you agree or disagree with any of the authors’
conclusions?