Final- MGMT Intercultural Communication & Leadership
Answer all of the following questions. Relate your answers to MGMT 615 course readings, using page numbers.
1) Darrell Porter is the manager of a professional minor-league baseball team. During the past season, the team had a win–loss record of 71–60. At the end of the season Porter, wondered what he could have done to improve the team.
The season had been difficult because most of the promising young players were moved up to the major leagues. Also, there were a number of personality conflicts among team members that disrupted the team spirit of the players. Porter—an easygoing, quiet man—did not interfere with these disputes. The team owner had recently suggested that Porter should exercise more control over the team. The owner believed that if the team members were to direct their energy more toward the game, then they might win more. Porter felt uncomfortable with this advice and wondered if he should or even could change his leadership style. Use what you know about leadership and leadership styles to offer suggestions for Porter. (25 points)
2) Management has been having a great deal of trouble in the cone-making department in the Metalware plant. Cones used to be manufactured by hand, requiring a great deal of skill, but they are now manufactured on machines. The process involves physical effort to feed the machines, and heat and fumes must be endured. The department is isolated from the rest of the plant, in an old building.
The cone makers—all of whom are men—have always been a tight-knit group, and management has left them alone. When petty grievances have come up, the men have gone on work slow-downs or used wildcat strikes to solve problems. Their foreman, Mike Malone, has seen his job as one of protecting the workers from management pressure. In recent years, productivity has been down and costs have gone up compared to other departments. Malone is now ready to retire and management is looking for his replacement. The possibilities:
1. John Callahan, 50 years old, has been in the department for 33 years. He knows the work and is well liked by the other employees. He has been the union steward for many years.
2. Gus Novak, 32 years old, a college graduate, has done an outstanding job as foreman in the assembly department. That department was low-skilled, had high turnover, and included many female employees.
Which man do you choose? What leadership and decision-making factors should you use to make your choice? (30 points)
3) In communicating we use oral, written, and nonverbal (body language) methods. Describe four examples of nonverbal communication that you might use, and explain specifically how someone from another culture might misinterpret that communication. (20 points)
4) The Sexton Company is a large, successful manufacturer of auto parts. The company has a policy of actively supporting its employees in their self-development efforts. They often pay tuition or give employees time off to attend seminars.
Ms. Schmidt, the office manager, is known as a “real autocrat” by her subordinates. After returning from a two-week seminar on “Improving Leadership Effectiveness,” she announced that she had learned new methods from the seminar and would make changes. One change, she said, would be to stop being so strict. Instead, she would begin to allow employees to be more flexible in how they performed their duties.
What will be the effects of the new Ms. Schmidt? If she does not change after the announcement, what will be the effects? Do you think she changed her leadership style? Why or why not? (25 points)
Exam length is 8-10 pages, plus cover page and references page.
There are four questions and they are expected to average about 2 pages per answer. You may use references other than course readings but they should be quality references; i.e., sources should be academic or scholarly: text books, professional journals, government sites, ebooks, etc. They should not be unvetted, unreliable internet sources such as wikipedia, commercial sites, blogs, etc. There should be at least 2 or more quality references per question—and they can be repeated, of course, if applicable.