Answer Question 1 and one other question.
Question 1, chapter 18 (70 points). This question is compulsory.
What is the difference between organizational change and organizational development? Imagine your company produces synthetic flowers, and needs to change to a new form of production and technology. Explain how you will apply Lewin’s 3 steps in the change process. Be specific about what you will do in each stage. Explain how you will handle resistance to this change.
Question 2 Chapter 10 (30 points)
Explain 2 theories of decision making. Why is identification of the real problem the first and most important step in the decision-making process? Discuss some of the advantages of participatory decision-making.
Question 3 Chapter 16 (30 points)
What is organizational culture? How can a leader shape culture in an organization? Why is it important for an organization to have an ethical corporate culture?
Question 4 Chapter 13 (30 points)
What is the difference between functional and dysfunctional conflict? Give an example of each. Why should a manager understand the nature of conflict? How can conflict in an organization be effectively managed?