Order Description
“Below you will find a list of approved books with a short abstract. The report is to be approximately 1500 words (5 pages double spaced). Please read and review the Rubric (grading form) found at the end of this document to ensure that you attend to all of the elements expected in this paper.”(From the requirement)
Hospitality Leadership Reflection Assignment
The world of hospitality is very dynamic and competitive forces are making success in this industry ever more challenging. Along with
these challenges many of today’s societal ills are being blamed on corporate greed and many of these are being thrown on the backs of some
of the biggest hospitality organizations. However, there are plenty of great hospitality stories that need to be told.
During this semester I am asking you to read 1 recently released book related to the Hospitality Industry. Below you will find a list of
approved books with a short abstract. The report is to be approximately 1500 words (5 pages double spaced). Please read and review the
Rubric (grading form) found at the end of this document to ensure that you attend to all of the elements expected in this paper.
Approved Books
Peak: How Great Companies Get Their Mojo from Maslow
by Chip Conley
After fifteen years of rising to the pinnacle of the hospitality industry, Chip Conley’s company was suddenly undercapitalized and
overexposed in the post-dot.com, post-9/11 economy. For relief and inspiration, Conley, the CEO and founder of Joie de Vivre Hospitality,
turned to psychologist Abraham Maslow’s iconic Hierarchy of Needs. This book explores how Conley’s company “the second largest
boutique hotelier in the world” overcame the storm that hit the travel industry by applying Maslow’s theory to what Conley identifies as the
key Relationship Truths in business with Employees, Customers and Investors. Part memoir, part theory, and part application, the book tells
of Joie de Vivre’s remarkable transformation while providing real world examples from other companies and showing how readers can bring
about similar changes in their work and personal lives.
The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton
Hotel Company
by Joseph Michelli
The New Gold Standard takes you on an exclusive tour behind the scenes of The Ritz-Carlton Hotel Company. Granted unprecedented
access to the company’s executives, staff, and its award-winning Leadership Center training facilities, bestselling author Joseph Michelli
explored every level of leadership within the organization. He emerged with the key principles leaders at any company can use to provide a
customer experience unlike any other.