25 Points
Visit two different social service waiting rooms: A social service agency and a Unemployment Compensation Office or Workforce
Development Office .Compare and contrast each agency by responding to the following:
• Observe carefully: then write up your observations and your analysis of what kind of service appears to be being delivered at
each place. How might it feel to a person who has come to that office for help? Notice how the receptionists and workers treat the
clients, how the clients look and how clients respond to each other and to the staff. Notice the physical conditions of the office and
think about what kind of message this sends to the clients. Notice how accessible the office is to variety of clients. Is it within
easy reach of public transportation? Is there enough parking spaces? Are there toys and play space for children when parents need to
bring them to the office Notice whether information about agency or other programs is available.
• Interview a Human Service Worker at both agencies. What is the perceived mission of the agency? How is the agency funded?
What is his or her daily work like? What would he or she like to see improved or changed?
• Write up your findings in a report .
Please make sure you follow guidelines for APA format listed in your course syllabus. Penalty for late submission.
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