Before you begin this assignment, be sure you:
1. Have completed all previously assigned readings, particularly those assigned in Week 2.
2. Re-read the “UMUC Haircuts Case Study” and the Stage 1 assignment, and review the “Walmart Example,” beginning with “Background
for Stage 2” on page 3.
3. Review Instructor feedback from the Stage 1 assignment.
4. Carefully review the Example shown following the Assignment instructions below.
Text Box: Purpose of this Assignment This assignment demonstrates how business processes are analyzed to develop information
systems functional (business) requirements. This assignment specifically addresses the following course outcome to enable you to: •
analyze internal and external business processes to identify information systems requirements
Overview of Business Process Analysis and Functional Requirements for UMUC Haircuts
For your Case Study Stage 1 assignment, you performed a Five Forces Analysis and justified Myra’s chosen strategy for competitive
advantage and the business process that she would like to improve through the application of technology.
In the Stage 2 assignment, you will identify the inputs, processing, and outputs of Myra’s selected business process. Those inputs,
processing, and outputs form the functional (business) requirements for an IT system to improve the process.
The first step in identifying the functional or business requirements for an information system is to develop the high level
requirements that establish the scope of the system. Myra has selected the Customer and Employee Scheduling Process for improvement
using an IT solution, and together you have identified the following high level requirements. The system must:
· Allow employees to enter their availability and desired days/times to work
· Allow Myra to review the employee requests and develop a schedule
· Make the schedule available to employees to review their final work schedule
· Make the employee schedule available for staff to enter customer appointments
· Allow Myra and the staff to enter customer appointments
· Keep track of customer appointments, including stylist and service performed
· Accommodate changes in the employee schedules and customer appointments, and update the schedule accordingly
· Accommodate changes in the customer information stored in the system
· Provide management reports to Myra showing employee workload, customers served, customer contact information, busy
times/days, etc.
For this assignment, you will focus on the customer appointment portion of the overall process. The high level requirements are not
detailed enough to be used as the functional or business requirements. More detailed requirements are developed using a variety of
tools and methods. One such tool is a process model. The process model shows the steps in the customer appointment process. In a
process model, rectangles are used to illustrate process steps and diamonds are used where decisions, or choices, are made. You need
to be aware that there are other aspects of the process to be considered, as shown in the high level requirements above. The points at
which these additional steps intersect with the customer appointment process are shown in the process model with a circle.
Customer Appointment Process Model: The Customer Appointment Process model is separately provided as an Excel file, labeled “Stage 2
Customer Appointment Process Model.”
Assignment: UMUC Haircuts Stage 2: Using the Customer Appointment Process Model, create a document that includes:
I. Introduction
At the top of your paper, show the strategy for competitive advantage that Myra selected and the business process she has chosen to
improve, using the following format (no additional explanation is required):
Generic Strategy for Competitive Advantage: xxxxxxx (just name the strategy)
Business Process to Be Improved: xxxxxxxxx (just name the process)
II. Table of Functional (Business) Requirements
Copy the table below into your paper. Using the Customer Appointment Process Model provided complete the table of requirements for an
IT system, for each of the numbered process steps, that includes:
· the inputs to the process – include specific items of information or data elements (for example, customer name) entered into
the system as part of the process step
· processing or actions that the system takes (for example, check calendar to let person know if UMUC Haircuts is open at the
specified time)
· outputs of the process – include specific items of information or data elements (for example, appointment date) that the
system will display or print out for the user to see
Note: This is not about what the employee or customer is doing but specifically about data into the system (input), the system does
something with that data (process) to deliver the end result (output)
There are 7 numbered steps in the Appointment Process itself. In addition, there are two other processes that are needed (numbered 8
and 9), but are beyond the scope of the appointment process: a process for entering the time needed and costs for the various styling
services – here you’re building a database or table for reference in future transactions; and the payment process that collects
customer payments and updates the database accordingly. For these two processes, you should also identify the input needed for the
system, what the system is to do with that input (process) and what output the system will need to create or display either immediately
or later.
The responses that you enter into the table for each requirement must be aligned to the specific business process to be improved and
the data it uses, and it must be appropriate to the UMUC Haircuts business.
Note: Processes are actions that the system will take and should include action verbs. Inputs and outputs are not actions, but are
data or information. If you need to use action words (verbs) to describe the input or output, they should be kept to a minimum and put
in parentheses.
Table of Functional (Business) Requirements
Steps in the Appointment Process
Process Step
Step from Customer Appointment Process Model
(insert information from numbered step
Input
Information/data item(s) entered into the system as part of this step
Process
Processing or action the system must perform for this step
Output
Information/data item(s)/record created, or displayed, or printed out for the user in this step
1
2
3
4
5
6
7
8
9
EXAMPLE Using the Employee Scheduling Process
The example below demonstrates what is required for the assignment, using the Employee Scheduling Process, which is shown in a circle
in the Customer Appointment Process Model. The process model for this example is separately provided as an Excel file named “Stage 2
Example – Scheduling Process Model.” The entries in the table correspond with the numbered process steps in the model.
Table of Functional (Business) Requirements
Steps in the Employee Scheduling Process
Process Step
Step from Customer Appointment Process Model
(insert information from numbered step
Input
Information/data item(s) entered into the system as part of this step
Process
Processing or action the system must perform for this step
Output
Information/ data item(s)/record created, or displayed, or printed out for the user in this step
1
Employee logs into the System
User ID and password
Verify user id and password against security database
“Welcome” screen or “Invalid User ID and Password” message
2
Employee reviews customer appointments
Employee name, dates
Locate and present appointment dates for the employee
Appointment dates for employee
3
Employee enter dates/times available for work
Dates and times available for work (employee name entered in step 2)
Record dates and times employee is available for work
Confirmation that dates and times have been saved
Formatting:
For academic writing, the writer is expected to write in the third person. In third person, the writer avoids the pronouns I, we, my,
and our. The third person is used to make the writing more objective by taking the individual, the “self,” out of the writing. This
method is very helpful for academic writing, a form in which facts, not opinion, drive the tone of the text. Writing in the third
person allows the writer to come across as unbiased and thus more informed.
· Submit a document that includes the Table of Functional Requirements.
· Table entries should be single spaced.
· Use APA formatted citations and references for any external sources used.
· Include a title page, and a reference page if references are included.
· Compare your final work to the rubric to be sure you have met content and quality criteria.
· Submit your paper as a Word document, or a document that can be read in Word.
TAKE ADVANTAGE OF OUR PROMOTIONAL DISCOUNT DISPLAYED ON THE WEBSITE AND GET A DISCOUNT FOR YOUR PAPER NOW!