LO 1: Explain the management functions, roles and skills in an organization
LO2: predict the impact of leadership in organizations
LO3: Recommend adequate quality management and quality control tools to improve the quality of production or services in
different types of organizations
BASICS OF THE PROJECT:4 marks
Title page(1 mark)
The Title can be something like: “Operations Management practices of _______ .”
This should be a separate page. You can include a photograph or logo or something here.
Table of contents(1 mark)
The Table of Contents must indicate the headings in the project as well as the page numbers. The Table of Contents must
also be on a separate page.
Basic guidelines for the project: (1 mark)
– Use numbered headings and paragraphs. This will make referrals easier and will make references to the Table of
Contents easier.
– The project should be typed at 1½ line spacing. The Font size should be 12. You should use Times New Roman or
Arial Font
– Page layout should be portrait.
– You must quote and include your references. Also include a list of references at the back of your project. This is
very important.
Structure of the project(1 mark)
Here is a basic structure for the project. Notice how I have given structure to the headings. I have numbered them and I
have used:
– CAPS and BOLD for the main headings
– Bold, for the subheadings and
– Bold and Italics for the sub-subheadings
If the company provides a service, you may have to be creative and elaborate on certain sections. Service companies will
have unique operations management activities and you should highlight them. The marks allocation will be adjusted
accordingly.
PLEASE MAKE SURE TO SELECT A SMALL COMPANY.
1. INTRODUCTION TO THE STUDY(Page Guide for This Section Is One Page)
In this section you provide a brief backgroundof the company. Be sure to discuss the main products and/or servicesthat the
company sells. Describe the industry in which the company operates. You can generally mention something about the location
and if the company operates locally or internationally. You can also briefly mention something about the competition and
how you believe the company competes (relating this to their operations), as well as something about the company’s
position in the market. For example, are they market leaders or not?
8 marks
2. STRATEGY OF THE COMPANY(Page Guide for This Section Is One Page)
What is the “visionand mission” of the company? If unknown, explain what you think the vision and mission would be. Which
strategyis the company following? Is it a low cost, differentiation? Justifyyour answer. What are the company’s core
competencies? What do you believe are the company’s “Order Winners”?
Does the company measure the productivityof their workers? How do they measure productivity? Is productivity difficultto
measure in this industry or company? Why? If productivity is not measured, how would you recommend the productivity be
measured?
8 marks
3. FORECASTING(Page Guide for This Section Is One Page)
Briefly explain the different forecasting approachesand which approaches the company is using. Provideexamplesof the
company’s forecasting techniques. Provide examples of the time horizonsof the forecasts. If necessary, you can use
subheadings to highlight this. If the information is too confidential (or there is not enough information available), I
want you to be bold and explain to me which forecasting techniques they should be using and why you say so.
8 marks
4. PRODUCTAND SERVICE DESIGN(Page Guide for This Section Is One Page)
Discuss the various product and service designsthat the company uses. What are the design considerations (legal, ethical,
sustainability) the company must make with their product and/or services? Where would you position the company’s products
or services in their product life cycles and why do you say so?Are the products or services standardized or customized and
to what extent? How does the company ensure reliability?
8 marks
5. CAPACITY PLANNING(Page Guide for This Section Is One Page)
How is the company managing its capacity? Explain your answer. Do they have enough capacity or do they need more capacity
to match demand? What do they do if they need morecapacity and when is the capacity needed? Is there excess
capacityavailable? Is there any capacity cushion? Are there any bottlenecks or constraints in their operations, and how
could they be overcome?
8 marks
6. PROCESS DESIGN(Page Guide for This Section Is One Page)
Which process designis the company following? Explain in detail how the product/process matrix relates to the product
and/or service that your company provides? Explain in detail the type of layout the company is using to create their
product/services. Explain the factors that were considered when designing the layout?
8 marks
7. LOCATION(Page Guide for This Section Is One Page)
Where is the company located? Explain your answer. Whichfactorsdid (or would have) they consider (were present) when they
made this decision? In your opinion, is this a good location? Why or why not?
5 marks
8. QUALITY and QUALITY CONTROL(Page Guide for This Section Is One Page)
Discuss the management of quality and the quality controlwithin this company. Which of the concepts for an effective
quality management program is the company using?Do they make use ofinspection?What types of quality tools are used? What
can you recommend to improvequality of the products and/or services?
8 marks
9. CONCLUSIONS(Page Guide for This Section Is One Page)
In this section, you have to make some conclusions and recommendationsto the company for the way forward. Based on the
findings in the project, where do they see themselves in the future? Is the company following their selected strategy?
What can you suggest to them? What recommendations can you make to them?
5 marks
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