Management – Cheap Research Essays

Read Chapter 9, including the cases and appendices in the chapter.

1- Read the chapter and then answer the following questions:
Define an enterprise system and describe how enterprise systems provide value for a business.
Explain how supply chain management systems help reduce the bullwhip effect and how they provide value for a business.
Describe the tools and capabilities of customer relationship management software for sales, marketing, and customer service.
2- Read case study “Vodafone: A Giant Global ERP Implementation” on page 325. Then answer the following questions:
Identify and describe the problem discussed in this case. What people, organization, and technology factors contributed to the problem?
Why was an ERP system required for Vodafone’s global business transformation?
What people, organization, and technology issues had to be addressed by the Vodafone project team to ensure the transformation would be successful?
3- Watch the video cases in Chapter 9 folder on the blackboard. Select one case and answer three questions from the list of Case Questions in that case.
Video Case 2: Evolution Homecare Manages Patients with Microsoft Dynamics CRM

Summary: Evolution Homecare used Microsoft Dynamics CRM to improve delivery of its home health services. Benefits have included productivity improvements, enhanced inventory management, better resource planning, and more effective reporting.

Video URL: http://www.youtube.com/watch?v=JgCz9tfcXV0

Case Questions:

Visit the Web site for Microsoft Dynamics CRM to learn more about this software’s features and capabilities. What features of this software would be especially attractive to a company like Evolution Homecare?
Why do you think Evolution chose Microsoft as its CRM vendor?
What benefits did Evolution realize by using the CRM software? How did the system improve decision making and operations?
If you were a patient, what benefits might you receive from this system?
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the book: Essentials of Management Information Systems, by Kenneth Laudon and Jane Laudon, 11th edition, Pearson, 2015, ISBN10 0-13-357684-1, ISBN13: 978-0-13-357684-9. (please number the answers)