Management

1. Describe a process/system/service of your choice. (10% of the total marks) 2. Brainstorm and describe the ‘Whats’ and ‘Hows’ (14-20 of each). If you are omitting any of these from your HOQ, then explain why. (20% of the total marks) 3. Construct a HOQ for this process/system/service. Describe each part of the HOQ with respect to your process/system/service. For any part(s) of the HOQ which cannot be done because of lack of information, confidentiality, etc., complete the part(s) with simulated information and describe how data would be collected to complete the missing part(s). (40% of the total marks) 4. Detail outcomes, recommendations and conclusions based on your HOQ. (30% of the total marks)