Management and Organization
Managers face many challenges blending knowledge, skills, ambitions, and experiences of a diverse group of employees. Managers are responsible for creating an
environment for its members to work to the best of their ability and help the organization achieve its goals.
1. Identify the characteristics of successful managers under conceptual, communication, effectiveness, and interpersonal skills. Discuss how management at your
organization demonstrates these.
2. Discuss the effectiveness of management principles (omnipotent and symbolic view)
3. Describe the management style at your company. Choose a representative as your model.
4. How is scientific management or quantitative management principles used here?
Social Responsibility and Managerial Ethics
As managers go about their business, social factors can and do influence their actions. Social responsibilities and ethics are responses to a changing environment and
are influenced by organizational culture and ethical behavior with standards of conduct. For example, mutual funds provide a way for individual investors to support
socially responsible companies. A firm applies social criteria to investment decisions, and it will not invest in companies involved with tobacco, nuclear power,
price fixing, or fraud.
1. How do socially responsible activities affect a company’s economic performance?
2. Does your firm have activities in place or are considering participating in one or more over time?
3. Identify components for an effective Corporate Code of Business Ethics
4. What is the impact of social responsibility for your organization regarding its stakeholders?
Managers’ Responsibilities in Making Decisions
As part of your objectives’ strategies, you are to have some meaningful project to complete for your employer. Use the following information to assist you in
completing your at-work assignment.
Managers make dozens of decisions on a routine basis, and they are consistent with corporate values to maximize performance and profitability. Using your workplace
with an acceptable sample (considering confidentiality and with permission from management to use a past or current issue), use the following model in identifying the
steps of its decision making process. You will have a project to complete at the workplace. Please use this model to assist you in working through it.
1. Identifying a problem
2. Identifying decision criteria
3. Allocating weights to the criteria
4. Developing alternatives
5. Analyzing alternatives
6. Selecting an alternative
7. Implementing the alternative
8. Evaluating decision effectiveness
Organizational Structure and Design
The most significant reason a company uses strategy is to stay ahead of its competition. Organizations vary in how well they perform because of differences in
strategies and in competitive abilities. For example, companies compete for market share and determine strategies that put them above the competition. Benchmarking
is an important component of assessing the environment and searching for the best practices among competitors and non-competitors that lead to their superior
performance.
With permission from management, conduct strategic analysis on a current project or past project that demonstrates its success or failure. You may research the
components of the six steps from textbooks like Managing Organizations (Robbins and Coulter, 2007) and sources from library informational technology.
1. Identifying the organization’s current mission, objectives, and strategies
2. External Analysis (environmental opportunities and threats)
3. Internal Analysis (strengths and weaknesses)
4. Formulating Strategies (corporate, business, and functional levels)
5. Implementing Strategies (strategy/structure relationship)
6. Evaluating Results (effectiveness of strategies)
1. Identify the chain of command with a diagram of the corporation
2. Is this organization mechanistic or organic?
Communication and Information Technology
Technology is changing the way we live and work. Managers are challenged to keep their organizations functioning smoothly while continually improving work operations
and staying competitive. For example, employees share information through instant messaging. “Pulse lunches” at Citibank address pressing problems with declining
customer loyalty and staff morale and increased employee turnover.
1. Describe the uniqueness of communication channels at your workplace. For example, what significant role does e-mailing, telephoning, and physical meetings
have on disseminating information and retrieving valuable information internally and externally?
2. Discuss the value of training to staff on the quality of writing and speaking with staff and customer base.
3. Describe the differences in communication styles of men and women at the workplace.
Operations and Value Chain Management
The design, operation, and control of the transformation process that converts resources into finished goods or services. It encompasses both services and
manufacturing for effectiveness and efficiency in managing productivity, and it plays a strategic role in an organization’s effectiveness.
1. Why is operations management so important to organizations and managers?
Today’s global marketplace demands an organization to understand how and why value is determined. The six requirements for successful value chain management are
coordination and collaboration, technology investment, organizational processes, leadership, employees, and organizational culture and attitudes. How is value
provided to its customers?
2. Using W. Deming’s 14 Points for Improving Management’s Productivity (interplay between people and operations), summarize how well your organization meets the
criteria.
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