SLP: Second Part Many healthcare programs have modified their operational design and culture to one of being patient-centered while being fiscally viable. As part of your interview of a healthcare manager or executive selected for module 1 discuss how the program was or will be transformed to be patient-centered. In your discussion please address the following questions. 1. How was the program restructured or reengineered to adapt to internal and external factors impacting it? 2. What internal and external factors were considered in the transformation? 3. What were the barriers or obstacles were encountered (e.g. internal politics, economics, resource limitations, time constraints, etc.). 4. What is the potential impact on the program of technology, legislation, etc on the services provided on the program.
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