managing infomation;

This coursework is in 2 parts. You must complete bo
th parts (Part-1 & Part-2).
The coursework carries 40% of the total mark for th
is module
Part-1
ABC Ltd. Customer Services and Satisfaction Survey
ABC Ltd. sells computers and other electronic produ
cts. In order to improve their
services, they sought to conduct a customer service
& satisfaction survey. 150
questionnaires were sent to respondents and 100 rep
lies were received. The data has been
entered into a spreadsheet and saved with a file na
me “ABC_Ltd.xls”. Your task is to
analyse this data and write a report. The report sh
ould be addressed to ABC Ltd.
The respondents have been selected based on Random
Sampling Method
and the
questionnaire was sent to them through the post
.
The questionnaire contains the following questions:
1
What is your gender? [
GENDER]
Male
Female

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