Mediation and Conflict Management – Case Study
Being a professional mediator requires reflecting on your past conflicts and learning from them. Learning how we deal with conflict can make us better mediators and behave in a more ethical and neutral manner, particularly when mediating similar disputes.
For this report, you are required to:
•Identify a past work conflict you have experienced in the past and describe the cause of the conflict and how it was manifested
•Evaluate how your conflict resolution strategies were effective/ineffective
•Explain how mediation and one other conflict management approach would have been appropriate/inappropriate for resolving this conflict
•Identify and describe three ways in which your conflict could have been mediated to achieve a more positive outcome
•Describe how you would mediate such a similar dispute, explaining your role in the process and the steps you would need to take to remain neutral and follow ethical guidelines.
When writing, be sure to include an introduction which provides a background, thesis and outline. You will also need a conclusion which summarises the key points, limitations of your argument and provide future recommendations.
When preparing please be sure to make specific references to mediation/conflict theories and techniques and include in-text references with PAGE Numbers included.