Petrie’s Electronics Use Case Diagram.

Petrie’s Electronics Use Case Diagram.

Create a Use-Case Diagram for the CRM System following the UML guidelines in Appendix A of the textbook.
•    Doc sharing Project Workbook – Week 7 folder, has instructions on how to create a Use Case using Visio (but you can use any MS Office application).
•    Need to include processes for Record Customer Activities, Send Promotions, Generate Point Redemption Coupons, and Generate Customer Reports processes.
•    The hint is to look at the external entities, processes, and data stores from the Level 0 DFD on page 187.
•    Actors:
o    The Customer is a source and a sink – and should be shown as one Actor on our Use Case.
o    The three data stores will be the other actors:
?    Customer Activity Records.
?    Marketing Database.
?    Product Database.
•    Process: Each of the sub process on page 187 will become a Process reflected in the Use Case.
o    So we have a total of four processes.
?    Send Promotions.
?    Generate Point Redemption Coupons.
?    Record Customer Activity.
?    Generate Customer Reports.
•    Actors will interact with the processes on the Use Case based on the data flow arrows on the Level 0 diagram. For Example: Product Database Actor will connect to the Generate Customer Reports process as shown on the bottom right of the Level 0 diagram on page 187.    15
Total     15

Course Project: Petrie’s Electronics “No Customer Escapes” Customer Relationship Management (CRM) System

Figure A-2 shows a use-case diagram for Hoosier Burger. The Customer actor initiates the Order food use case; the other actor involved is the Service Person. A specific scenario would represent a customer placing an order with a service person.
FIGURE A-2 Use-case diagram for a Hoosier Burger system.
FIGURE A-2 Use-case diagram for a Hoosier Burger system.

Level 0 DFD

Figure A-1

PLACE THIS ORDER OR A SIMILAR ORDER WITH US TODAY AND GET AN AMAZING DISCOUNT 🙂