Public Administration

1.Describe 3 barriers to effective communication and describe strategies/techniques for avoiding or overcoming each barrier.

2.Describe effective government communication using James Garnett’s four situational factors: (1) Objectives for communicating, (2) Identifying the audience, (3) Assessing the management situation, and (4) Analyze the sender.
3.Define EVR.

Books:
Communicating for Results in Government: A Strategic Approach for Public Managers
James L. Garnett
Jossey-Bass; 1st Edition; 1994
ISBN-10: 0787900001
ISBN-13: 9780787900007

Social Media 4EVR: Identifying, Achieving, & Nurturing Social Capital
Dr. Michael A. Brown Sr.; Tracy Schario APR
CreateSpace; 1st Edition; 2014
ISBN-10: 1492858919
ISBN-13: 978-1492858911

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