Learning Objectives
Purpose: To gain practice in identifying communication barriers and to determine how a supervisor can use active listening and feedback to improve communications.
Read: Case 6-1 Room 406, found on page 197.Think back about specific barriers to communication and how you, as a supervisor, would engage in active, effective communications.
Assignment: – Answer in full paragraphs your answers to Questions 1 through 3, found on page 197. Post your answers in the Discussion Board for GA 6. Also, read and respond to another student’s posting.
If you have any difficulty accessing this link, click on the Communications button on the left and then click on Discussion Board.
Grading Criteria:
Question 1 Explain how “noise” impeded accrate communications between Shift Superviusor Fleming and Simmons in this incident…..3 points
Question 2 What barriers to communication existed in this situation. Explain at least two barriers….3 points
Question 3 How might this communication been avoided….3 points
To understand and apply relevant concepts from motivational theories, such as Maslow’s Theory.
Assignment Instructions:
Now a baseball flick for your viewing. Here is a scene where Billy Chapel (Kevin Costner) is pitching and is in trouble. His catcher Gus Siniski (John C. Reilly) comes out to the pitching mound to talk to Billy.
Ask yourself as you watch:
(1) How would you describe Billy Chapel’s esteem needs at this point in the game?
(2) Do you expect Gus Sinski’s talk to have any effect on Chapel? Why?
Instruction:
Provide your answers in the following grid:
ACTION MASLOW NEED LEVEL ADDRESSED DESCRIPTION/WHAT EFFECT TALK HAD
(1) Billy Chapel’s esteem level ? Answer level and why Describe Billy’s esteem needs at this point:
(2) Gus Sinski’s talk ? Answer level and why
Effect? Why?
Cut and paste your answers into GA 7 Discussion Board. This portion of the graded assignment is worth two points of ten points.
Now, convert to a work situation where an employees needs can be partially fulfilled by you as a supervisor Identify and fill in the need level addressed and what action a supervisor can do.
Here are the needs for action:
ACTION
NEED LEVEL ADDRESSED WHAT ACTION A SUPERVISOR CAN DO
Day Off No action – fiscally impossible in this lingering recession. My other solution for day off unfulfilled need is:
Praise
“Employee of the Month” parking space
Being given more responsibility
Next cut and paste into the GA 7 discussion board forum. This part of the assignment is worth six points [2 points for correct need levels and one point for each action splled out in 1-2 sentences]
Finally, read and respond to another student with a praise statement for one of their actions. Two points gained for an effective praise.
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