Quality Management and Accountability
This is the final part of applying information that you gained in your interview of a healthcare manager. Please answer the following questions:
1.Describe the program’s quality improvement model.
2.Discuss with your interviewee procedures used to address quality assurance in the healthcare program.
3.Discuss what issues have impacted quality of services (e.g. economics, human error, technology, etc.)
4.Determine how accountability for quality assurance services is assessed.
5.What measures are in place to ensure that quality services are provided by employees of the program?
You may also want to include other themes that were presented in this module related to quality assurance and accountability. Please summarize how conducting this interview helped you understand the role of the healthcare manager in being responsible for the delivery of effective and efficient healthcare services.
SLP Assignment Expectations
1.Be sure to conduct additional research to gather sufficient information to familiarize yourself with the facts of the case and be sure to justify/support your position.
2.Limit your responses to a maximum of three pages.
3.Please support your discussions with scholarly support (3-5 references). Be sure to properly cite all references.
4.Apply critical thinking skills the the assignment component.
5.I will grade your paper on your ability to address the assignment criteria listed above with depth and breadth of discussion. I will also critique your writing format (i.e. proper reference citations, spacing, etc.).
Your assignment will be graded according to the Case and SLP Grading Rubric. (To see the rubric, go to Assessments>Rubrics. Click the arrow next to the rubric name and choose Preview.)
Additional considerations to keep in mind while working on your SLP assignments:
Originality and use of directly quoted material
•The purpose of each assignment is for you to present your understanding and synthesis of the background material and key concepts. Accordingly, this must be accomplished substantially in your own words.
•Use directly quoted material sparingly and only when preserving the exact words of an author is necessary. For purposes of this course, rarely should directly quoted material represent more than 5-10 percent of your entire paper’s content. Composing a paper patched together from mostly quoted material is not acceptable.
•Be sure to properly reference all directly quoted material and include the in-text citations. All paraphrased information also requires reference citations at the end of the paraphrased section.
BACKGROUND INFORMATION:
Required Readings
Kennedy, D., Caselli, R., Berry, L., & Mishra, P.. (2011). A Roadmap for Improving Healthcare Service Quality/PRACTITIONER APPLICATION. Journal of Healthcare Management, 56(6), 385-400; discussion 400-2.
James, B., & Savitz, L.. (2011). How Intermountain Trimmed Health Care Costs Through Robust Quality Improvement Efforts. Health Affairs, 30(6), 1185-1191.
Chassin, M., Loeb, J., Schmaltz, S., & Wachter, R.. (2010). Accountability Measures — Using Measurement to Promote Quality Improvement. The New England Journal of Medicine, 363(7), 683-8.
Larson, J. S. & Muller, A. (2002). Managing the Quality of Healthcare. Journal of Health and Human Services Administration. Harrisburg: Winter 2002/2003. Vol. 25, Iss. 3/4; p. 261.
Miller, N. (2000). Seeking accountability. Nursing Economics; Pitman; Mar/Apr 2000.
Nat Natarajan, R. (2006). Transferring best practices to healthcare: opportunities and challenges. The TQM Magazine. Bedford: 2006. Vol. 18, Iss. 6; p. 572.
Robinson, P. (2004). Master the steps to performance improvement. Nursing Management.Chicago: May 2004. Vol. 35, Iss. 5.
Scott, G. (2001). Accountability for service excellence. Journal of Healthcare Management; Chicago; May/Jun 2001.
Weeks, Brenda, Helms, Marilyn M, & Ettkin, Lawrence P. (1995). A physical examination of health care’s readiness for a total quality management program: A case study. Hospital Materiel Management Quarterly, 17(2), 68.
Optional Readings
Griffith, J. R., White, K. R., & Bernd, D. L. (2005). The Revolution in Hospital Management. Journal of Healthcare Management. Chicago. Vol. 50, Iss. 3.
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