Selecting an Appropriate Conflict Management Style and Triggers
After reading the chapter entitled “6.2 Conflict and Interpersonal Communication” which can be found here https://umuc.equella.ecollege.com/file/365e286e-3bd7-4617-b195-fcf6334bb028/1/ConflictandInterpersonalCommunication.pdf answer the questions 1 and 2.
1. Please complete a-f. Be descriptive in your response and include the letter with each answer.
a. Describe a conflict that you are experiencing.
b. Examine/describe the relationship between you and the “other person”.
c. Examine/describe the situation.
d. Describe the other person involved in the conflict.
e. Identify your goals.
f. Now select the conflict style (avoiding, accommodating, competing, compromising, or collaborating) most appropriate based on your answer to a-e. Share why you feel the style is most appropriate. Be descriptive in your response.
2. Of the conflict triggers discussed (demands, cumulative annoyance, rejection, one-upping, and mindreading) which one do you find most often triggers a negative reaction form you? What strategies can you use to better manage the trigger and more effectively manage conflict?
Read the “Survey of Communication Study/Chapter 9 – Interpersonal Communication” (pp. 9-11) found here https://umuc.equella.ecollege.com/file/53b837fe-ef8b-468d-8a6c-a9ae70aa0c11/1/Chapter9_InterpersonalCommunication.pdf and then answer question 3.
3. Conflict is not always negative on a relationship. How do we distinguish between constructive and deconstructive conflict? Where is the line we draw in order to keep it constructive? And how can we (or can we ever) ensure that the other person sees whether the conflict is constructive or deconstructive?