the Big Five Personalities Scale (Korzaan and Boswell, 2008)
Individual Research/Literature Review Paper
You will write one individual paper in this course. It shall be a research/literature review paper.
You shall review at least 15 peer-reviewed academic articles in an area of international business in order to examine relationships previously found in empirical research and write a paper with a minimum of 16 pages. You shall include an extended abstract from Emerald Group Publishing. After the abstract you shall include an Introduction, a literature review, and suggestions for future research based upon your examination of the literature. Paper should go through two peer review processes. If the paper has fewer than 16 pages or fewer than 15 peer reviewed references it shall be assigned a grade of 0. Typically it takes around 20 pages with 20 or more peer reviewed papers to earn an A. Unacceptable papers are invited to be revised and resubmitted. It is turned in through e-learning for Turnitin.com and through another site for peer review.
Outline example of extended abstract:
Purpose – This study examines customer service levels of high tech Chinese entrepreneurs in the health care and hospitality industries utilizing the Big Five Personalities Scale (Korzaan and Boswell, 2008) that includes agreeableness, conscientiousness, emotional stability, extraversion, and openness to experience and compares them to American entrepreneurs in the same fields.
Design/methodology/approach – The data was collected both face-to-face and via survey instrument. Their personalities were assessed via survey instrument while their customer service oriented behaviors were measured face-to-face through direct observation with trained raters.
Findings – The findings showed Implications of anticipating employees’ behavioral response, the need to address cultural and social differences, and possible employee reward systems are addressed.
Originality/value/contribution – The current study is original in that it uses multiple methods to collect data allowing for a comparison across industry groups for managers and entrepreneurs within China. Primary data of this type is difficult to obtain in China. We contribute to the literature by showing that different industries may have different requirements in terms of the relationship between personality and customer service levels among managers.
Outline example of paper
Introduction – 2 to 3 paragraphs about why managers would care about the topic.
Literature Review – A couple of paragraphs about the Chinese culture, A couple of paragraphs about the American culture, A couple of paragraphs about health care, A couple of paragraphs about the hospitality industry, A couple of paragraphs about customer service, A paragraph or two about customer service in the health care industry, A paragraph or two about customer service in the hospitality industry, A couple of paragraphs about customer service in China and the USA, A review of any research you can find about customer service in the health care and hospitality industries in China and/or the USA;
Conclusions and Suggestions for future research – 3 to 5 paragraphs suggesting future research that you think should be performed and any other conclusions that you can draw.
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