The cause of the high turnover in the customer service department at Verizon Wireless

1.Select a specific organization of interest to you and identify a problem at the firm related to organizational behavior (OB).(I chose Verizon Wireless and the topic is • Investigating employee turnover in a the customer service departmetn
2.Think of yourself as an organizational consultant and assume that a key manager has requested a thorough analysis and recommended course of action to resolve an actual organizational problem that will make a difference to the future performance of the organization.
3.Identify which of our TCOs or specific topics in the syllabus are related to the problem you identify.

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