Below is a list of FIVE facilities planning aspects of the hospitality, tourism and events (HTE) industries. For this
assignment, you are expected to complete a portfolio of 2,000 words that covers Four of the following topics:
1. Facilities Management: Assess the contribution that facilities management can make to the overall effectiveness of an
HTE operation of your choice. Illustrate your discussion with appropriate industry examples.
Examples of the contributions can include improving service quality, enhancing operational efficiency, effective management
of an organisation’s assets, enhancing staff skills and so forth.
2. Outsourcing: Within the context of an HTE sector of your choice, discuss the key considerations when deciding whether
to outsource support functions/services or retain them in-house.
Examples of key considerations can include features or attributes of service likely to be significant and/or important to the
organization such as customer service; uniqueness of service and so forth.
3. Environmental Management: Within the context of an HTE facility, explore the possible methods through which the
operation and development of this facility can be made more environmentally friendly.
Examples of the possible methods can include: energy and water conservation; reducing noise; stakeholder involvement and so
on.
4. Technology: within the context of an HTE sector, discuss how recent developments in technology have enhanced
customer/guest experience.
Examples of the types of developments which you might explore could include: Free or low-cost WiFi access points, improvement
of digital and multimedia entertainment services and so forth.
5. Maintenance: Assess the importance of maintenance in the operation of HTE facilities.
You should explore the benefits of maintenance which can include: controlling the rate of deterioration of assets and keeping
them operating as efficiently as possible over their planned lifespan.
Further information regarding doing this portfolio will be given during lectures/tutorials and in the assessment workshop in
week 8.
Guidance Notes
Format
? This assignment is a portfolio of individual ‘mini-reports’. It requires you to produce four separate pieces of
written work which, whilst not together comprising a report as such, should be prepared and written following the conventions
of report format.
? This means that each piece of work should begin with a short introduction (which includes a brief summary of the
research undertaken) and end with some conclusions and some recommendations.
? Each of the four pieces of work should comprise no more than 500 words, thereby representing an overall length of no
more than 2,000 words, excluding references and appendices.
? An appropriate cover page should be attached to the front of your work.
? All pages should be numbered.
? An executive summary which summarises the entire contents of the portfolio in no more than two paragraphs.
? A contents page should be included to include, where applicable, a list of appendices.
? Appropriate supporting information may be included in the form of Appendices although care must be taken to limit
this to only essential information. The quality and purpose of the information is far more important than its quantity. You
should be selective and only include material which adds to, clarifies or illustrates a point that you are making. Additional
information should not be used to fill out your portfolio at the expense of original analysis and reflective commentary. You
should not expect your tutor to read copious quantities of company material!
? Although a Bibliography is not required, a List of References is to be provided at the end of each of the four pieces
of writing.
Referencing
? It is crucial that you provide a List of References at the end of each piece of work, and reference thoroughly within
your written work.
? As you approach completion of your Portfolio, you are also most strongly encouraged to run a draft through Turnitin.
? You should also note that all students on this module are required to submit their final coursework not only in hard
copy format, but also electronically through Turnitin, by the due submission date and time.
Length Limit
? It is important that you observe the stipulated limit regarding the length of each of the four pieces of work. You
are expected to indicate the total word count at the end of each piece of writing. It is normal practice to allow +/- 10% of
a stipulated limit before penalties begin to be imposed for undue length or brevity. N.B. Any Portfolio longer than 2500
words will automatically receive a capped mark of 40%.
Word Processing
? All student work should be word processed using Arial size 12 font.